Remote operations support
You run the business. We run the backroom.
Backroom Ops takes the day-to-day operational workload off your plate. Customer support, lead follow-up, bookings, CRM and admin, handled by trained remote assistants and managed by us, so you can get back to the work that actually grows the business.
Sound familiar?
Growth stalls when the owner does everything
Most small businesses don't have a sales problem. They have a time problem.
Leads go cold
Enquiries sit unanswered for hours or days while you're on the tools, and the customer goes to whoever replied first.
The inbox never ends
Emails, messages, quotes, bookings and reminders eat your evenings and weekends.
Nothing is written down
Customer info lives in your head, your phone and five different apps, so nothing can be handed off.
What we handle
Hand over the work that slows you down
Pick one area to start with, or combine them. Every service is set up around how your business already works.
Customer support
Email, chat and message replies handled quickly and in your tone, with clear escalation for anything that needs you.
Lead follow-up
Every enquiry gets a fast response and consistent follow-up until it books, buys or says no.
Appointment setting
Calendars filled, bookings confirmed, reminders sent and no-shows chased up.
CRM management
Contacts, deals and notes kept clean and up to date so you always know where every customer stands.
E-commerce admin
Order processing, product listings, stock updates and customer queries for your online store.
Lead generation
Targeted prospect lists researched and built for your ideal customers, ready for outreach.
How it works
Up and running without the headache
We don't just hand you an assistant and disappear. We set up the system around them.
Discovery call
A short chat to understand your business, where your time goes and what to hand over first.
Scope & setup
We agree the scope, get only the access we need, and write simple step-by-step processes for the work.
Assistant briefed
Your assistant is matched to the role and fully briefed on your processes, tone and tools.
Go live
Work starts on agreed tasks, with regular updates so you always know what's been done.
Quality checks
We review the work and fix issues before they reach you or your customers.
Grow from there
Once the first area runs smoothly, add more when you're ready.
Why Backroom Ops
Outcomes, not hours
Hiring a freelancer gets you someone's time. Working with us gets you work that's actually done, managed and checked.
Hiring a VA on your own
- You train them from scratch
- You write every process
- You check every task
- If they leave, you start again
Working with Backroom Ops
- We brief and manage your assistant
- We write and maintain the processes
- We quality-check the work
- Continuity if anything changes
Let's talk
Get your time back
Tell us what's taking up your week. We'll show you what we can take off your plate, with no obligation.
Email us to book a free chat or write to hello@backroomops.co.uk